We ship all orders using Australia Post. As an estimate - please allow between 1-7 working days before your order arrives. When your order ships you will receive an email containing the tracking number and information you require to check the status of your order. Please keep this information for reference until your order arrives.
If we do not have the stock you have purchased because it is a custom order, then this can take 2-3 weeks for delivery. We do our very best for our customers and hope the short wait is not a problem for you.
If your purchase is urgent, please ensure to select express shipping.
We aim to dispatch orders within 48 hours. Estimated delivery times are to be used as a guide only. We do not take into account possible delays caused by payment authorisation. We accept no responsibility for any loss or damage to goods occurring in transit.
If you have not received your items within 7 business days please email us with your full name and order number and we will look into your delivery immediately. In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection.
Tracking your order. Once your order is packed and leaves our warehouse, you will receive an email with a tracking number to track your parcel with Australia Post.
Once the orders have left our premises we do not accept responsibility for lost or stolen parcels. We recommend sending regular post articles to either a post office box or business should your home be unattended during the day. We will help you as much as we can when it comes to this.